The challenge: Standard & Poor's premier website, RatingsDirect, provides clients with ratings descriptions for all sectors of financial instruments. A system of this complexity and breadth needed a user-friendly help system.
The solution: Aha!
produced a context-sensitive online help system and Quick Reference Guide,
enabling clients to get up and running on RatingsDirect quickly and easily,
cutting tech support calls significantly.
The challenge: Chase's suite of web-based corporate investment tools required online instructions to help clients make the best investment decisions.
The solution: Aha! produced context-sensitive online help systems for the suite of products, so that clients could get their work done quickly and easily.